Privacy policy

Who we are

Kairo (Pvt) Ltd operates getkairo.com and the Kairo mobile app. Our Information Officer, appointed under the Protection of Personal Information Act (POPIA), can be reached at privacy@getkairo.com. Our PAIA manual is available on request.

What this website collects

Commerce data: your name, email address, mobile number, delivery address, order contents and payment status. We need this to take payment, ship a band and honour a warranty.

Support data: the content of messages you send us by form or WhatsApp.

Analytics data: anonymised page and event data, and only if you agree to it in the cookie banner. Declining changes nothing about how the store works.

The website does not collect health data. Readings from your band are handled inside the Kairo app under a separate, explicit consent taken at onboarding.

Health information

Data derived from your body is special personal information under POPIA and equivalent Zimbabwean law. We process it only with your express in-app consent, only to provide the coaching you asked for, and never for advertising. We do not sell personal information, and we do not share health data with third parties for their own purposes.

Payments

Card details are entered directly into fields hosted by our payment provider. Kairo systems never receive or store your full card number. Mobile-money payments are authorised on your handset with your own PIN; we receive only a confirmation and a reference.

Your rights

You may request a copy of your data, correct it, object to processing, or ask us to delete your account. Account holders can do the first and last of those themselves from Account → Details; exports are fulfilled within 30 days.

Order and payment records are retained for five years where tax law requires it. Marketing consent is logged with a timestamp and its source.

Complaints

If we have not resolved a concern, you may complain to the Information Regulator (South Africa) or the relevant supervisory authority in your country.