Help centre
How can we help?
Prefer to talk? Message us on WhatsApp · Mon–Sat 08:00–18:00 CAT
Browse by topic
Orders and delivery
Tracking, delivery windows and address changes.
3 articles
Band and charging
Setup, fit, battery, water and syncing.
3 articles
App and account
Compatibility, sign-in, data export and deletion.
2 articles
What is included
What comes with the band, and what never costs extra.
1 article
Warranty and returns
The 30-day guarantee and 12-month local warranty.
1 article
Most read
- Track my orderFollow your band from our hub to your door, with or without an account.Orders and delivery
- Set up your band for the first timeTen minutes from box to first night of data.Band and charging
- My band is not syncingThe three fixes that resolve almost every sync problem.Band and charging
- Warranty and returns30-day comfort guarantee, 12-month local warranty, serviced in-region.Warranty and returns
- What comes with the bandOne purchase, and the app that goes with it.What is included
- My mobile-money payment says pendingWhat a pending wallet payment means, and what to do.Orders and delivery
- Change my delivery addressPossible before we pack, harder after.Orders and delivery
- Export or delete my dataYour POPIA rights, and how to use them in two taps.App and account
- Which phones work with KairoAndroid 9+ and iOS 15+, over Bluetooth Low Energy.App and account
- Strap fit and careWhere to wear it, how tight, and how to keep it fresh.Band and charging
Still stuck?
A real person, in this region, on WhatsApp. We reply within 4 business hours. Mon–Sat 08:00–18:00 CAT.