Orders and delivery
Change my delivery address
Possible before we pack, harder after.
Before Packed
Message us on WhatsApp with the order number and the new address. If the timeline still shows Confirmed, we can change it.
After Shipped
The courier owns the parcel. We will give you the tracking reference so you can arrange redirection with them directly.
Cross-border orders
The destination country cannot change after payment. We would refund and reorder instead.
Did this help?
Still stuck?
A real person, in this region, on WhatsApp. We reply within 4 business hours. Mon–Sat 08:00–18:00 CAT.